Refund Policy

If Mockship is not right for you, request a refund within 14 calendar days of the payment date. Our voluntary policy covers the initial subscription purchase and each renewal payment, including monthly and annual plans. For an eligible request received within this window, we will approve a full refund of the relevant payment and ask Paddle to process it.

You do not need to show a technical defect or provide a reason to qualify within this window. We may verify the purchase and investigate evidence of fraud or repeated deliberate refund abuse. Any refusal on those grounds must comply with applicable law and does not affect mandatory consumer rights.

Email the contact below with the subject “Refund request”, your checkout email, the payment date and the Paddle receipt or transaction reference. A reason or description of a technical problem is optional. Do not include your full card number, bank password or sign-in code. The time you send the request determines whether you meet our 14-day window, even if review takes longer.

You can also use Paddle buyer support or the support link on your Paddle receipt. Mention Mockship and provide the transaction reference so the purchase can be located.

Paddle is the merchant of record and processes refunds for purchases made through its checkout. Refunds normally return to the original payment method. We do not ask you to pay a fee to request a refund. Processing and bank-posting times vary; Paddle’s confirmation provides the applicable details. Contact Paddle if an approved refund does not arrive.

Our 14-day policy is an additional promise from Mockship. Paddle’s Refund Policy and Buyer Terms also apply. Paddle may consider discretionary requests within 14 days and may issue refunds independently. Our policy does not restrict that discretion or any rights Paddle must honor.

After our voluntary window, we do not ordinarily refund a payment simply because you stopped using the service, forgot to cancel, or did not use your export allowance. You may still contact us or Paddle for review. This does not limit remedies for duplicate or unauthorized charges, a product that is defective or not as described, failure to supply paid access, or other circumstances where a refund or remedy is required by law.

For technical issues, include your browser, device, relevant error and the affected feature. We may offer troubleshooting, restoration of access or another appropriate remedy, without requiring you to give up an applicable refund right.

Open My account and use the billing portal to cancel, or contact Paddle support. Cancel before the next renewal date shown in your account to avoid the next payment. Keep the cancellation confirmation.

Cancellation and refunds are separate. Cancellation normally preserves access through the paid term and does not automatically refund an existing charge. A full refund may end the paid entitlement associated with the refunded purchase. Ask to cancel future renewals as well when requesting a refund, and check your subscription status afterward. Deleting local projects, clearing browser data or stopping use does not cancel a subscription.

Nothing in this policy excludes or limits non-waivable rights under applicable law. Where a longer withdrawal period, refund, repair, replacement or other remedy applies, that right takes priority over our 14-day voluntary window.

Consumers in the EU/EEA, UK and other jurisdictions may have withdrawal rights for distance purchases. Any exception for immediately supplied digital content or services depends on the legal conditions being met, including any required express consent and acknowledgment at checkout. Using this website alone does not waive a statutory withdrawal right. Consult Paddle’s terms for the rules applicable to your transaction and location.

Vaibhav handles Mockship product and refund complaints at the contact above. We aim to acknowledge complaints within 48 hours and resolve them within one month, or sooner where law requires. You may also use Paddle’s support and complaint process or pursue remedies with a competent consumer authority or court.

The policy in effect when you make a payment applies to that payment. Later changes will not retroactively reduce your rights. This policy should be read with our Terms of Service and Privacy Policy.